our range of services
Our services come under
Why not take a look at the following services we provide under each of these headings below?
Whether your role is in commissioning, project management,
design, facilities management, human resources, customer services, brand consultancy, art or web/app design
- consider our tailored services:
Collaboration - Creative opportunities
Most people enjoy
creativity. Understanding user experiences increases appreciation of your exploits by
clientele. Why not explore how appreciation might be optimized?
Steve has extensive experience
of collaboration, having worked with teams on many projects such as the National Composites Centre Bristol
and Salisbury Law Courts amongst others.
Training - Packages tailored to your needs
What are the key factors
determining user experiences of existing or proposed built environments? What is the cultural, guiding
and legal context? Why not find out?
Steve has spoken at conferences and trained staff as
an Inclusive Design Manager, developing a range of material capable of being adapted to your training needs.
- Original investigations
Do you have a topic
in mind that requires original research into an aspect of people’s experience of the built environment?
Why not explore research opportunities with us?
is a member of BSi committees and BRE Global’s standing panel of experts. Topics of interest include:
inclusive design, service procurement, social sustainability, sensory integration, housing and symbols.
Our early involvement helps you anticipate possible implications of your
project and identify what design, management and communication solutions will sustain positive user experiences:
Analysis - Evaluation of existing premises
Do you know what the
user experiences of your built environment are? What are the challenges and opportunities?
Why not commission an audit /analysis?
Steve has undertaken evaluations of
numerous existing and proposed, premises and settings for a wide range of public and private sector
clients. Please refer to the sector foci section for details.
Service Design - Looking after your brand
Do you know what the implications of your built environment are? How do you then deliver
and communicate your service inclusively? Why not find out?
Steve’s approach helps
identify not only the design implications of the user experience, but the brand and service implications in the form of management
and communication strategies.
Portfolios - Managing more than one property
Why not utilize our evaluation tool to compare user experiences of different properties
in a single picture and enable portfolio strategies?
Steve has developed a colour coding and scoring
system to summarise findings on one sheet, having undertaken work for organisations such as such as Barclaycard, Torbay Council
and Bristol University.
Procurement - Brief development
Why not utilize our brief development
tool in order to evaluate and then communicate your requirements to your project team(s)?
Steve’s brief development tool helps readers according to what type of project(s)
they have and their role and is combined with a means of recording the brief’s development through dialogue.
Are you and your project team on course to address
anticipated needs with regards user experiences? How do you do you know? Reviews and
consultation help you keep on track:
Reviews - Design Support
Why wait until a building is designed
or occupied to find out what user experiences will be? Why not commission feasibility, design and technical
reviews before occupancy review?
Reviews are the mainstay of Steve’s work. Early involvement
is key. Additional reviews will enable clients and their team steer through the details.
Consultation - Finding out what users think
Carefully timed engagement with team members and third parties enables you to
safeguard your brand and your legal responsibilities. Why not seek our support?
Stakeholder engagement is a key element of the pre-planning process, BREEAM assessments
and the Equality Act, for which Steve is able to bring particularly valuable insights.
The following are not mutually exclusive subjects but just some of the project elements about
which we advise. Why not ask us to help you with regards to potential user experiences of:
- Enabling communities
All projects exist within a community context. Socially and
economically dysfunctional buildings and settings are unsustainable. Why not optimise your investment instead?
Having a broad experience of social needs, Steve advises the Building Research Establishment and has provided
designers advise with regards to communities such as Pendleton and Hanham Hall.
Master-planning - Enabling
Will people find the journey, within your existing or proposed environment, a positive experience?
Why not ask us to help you overcome challenges and identify solutions?
Master-planning and feasibility
projects for which Steve has provided strategic advice, include Cardiff Central, UWE, Reading and Keele University residences
and several major school and retail projects.
Way-finding - Enabling navigation
Are people able to easily
find their way on route or within your environment? Why not ask us to collaborate with your team and enable
you to identify solutions?
Steve has forged connections with the work of the Makaton Charity
and BSi and undertaken work regards symbols in wayfinding, whilst also advising UWE, Cardiff and other clients.
- Enabling communication
People rely on traditional information and technology to assess environments
and services. How do you include people with different needs? Why not ask us for insights?
has both personal and practical experience of the role of communication in the enabling positive user experiences.
Work on Cardiff’s transport interchange further highlights its significance.
Colour and Light - Enabling
beauty and clarity
Some colour and lighting strategies can aid navigation and some can cause problems.
Why not ask us help you use colour and light to positive and productive effect?
Steve takes a particular interest
in not only the visual aspects of light and colour, but the neurological and psychological responses
Acoustics and Tech - Enabling
Acoustics and alternative means of communication are essential to achieving a
positive user experience. Why not identify optimum acoustics and an auxiliary aid strategy?
liaises with acousticians and those sourcing induction loops, infra-red systems, sound field systems, captioning, audio description,
transport information, GPS, talking tag and other systems.
Well-being - Enabling positive psychology.
Do people visiting or working within your environment, enjoying the experience?
Why not ask us to help you discover potentially productive and profitable solutions?
Steve is chair of the neuro-diversity
working group of the BSi committee responsible for access within the built environment and has a growing reputation for his
understanding of design for the mind.
Ergonomics - Enabling comfort
Will staff and customers be comfortable?
Can they reach what they need? Can they open what they need? Are there choices? Why
not seek our support?
Steve works closely with interior designers and architects, providing detail advice with regards to furniture
design / choice and room layouts - with particular insights regarding flexibility and adaptability.
Emergencies - Enabling egress.
Managers are responsible for the safety of occupants and ensuring everyone can get out.
Do you need practical advice with regards to emergency scenarios and workable solutions to evacuation?
has gained practical insights with regards deployment and limitations of evacuation strategies and has contributed to a Workplace
Law Network report on an aspect of the subject.