Do you want to optimise the value of investments
in buildings and their settings and recognize the value of positive user experiences? Why not ask us to help your organisation
in your quest?
Those that Steve has advised include: the Building
Research Establishment (BRE), the British Standards Institute (BSi), Cardiff City Council and Bristol University.
Do you have a project to deliver, want positive outcomes, recognize that stakeholder engagement is necessary but
don't want to lose control? Why not ask us for help?
has advised the RIBA and BRE with regards procurement paths and has significant experience relevant to the project management
and the optimum timing of stakeholder engagement.
Is there a facility for which you are/ will
be responsible and you want occupants to be happy? Why not ask us to help your organisation identify its design, management
and information needs?
Steve has advised the BSi with regards
Facilities Management standards BS8536, BS8572 and BS8587 regarding project briefing, service procurement and information
Are you seeking advice from someone familiar with buildings, their settings and their implications
for your customers' experience? Why not ask your project manager whether we might be of help?
Steve's work includes projects which relate intrinsically to the customer/ visitor experience
of hotels, Sainsbury's, Barclay's Bank and North Somerset, South Gloucestershire, Torbay and Cornwall councils.
Do you have responsibilities for people's welfare and legislation pertaining to their needs? Why not ask
your facilities or project manager to seek our advice with regards opportunities posed by projects?
Much of Steve's user experience expertise is particularly relevant to the work of Human
Resources Managers. Moreover, Steve seeks collaboration with Human Resource managers whenever possible.
you facilitate stakeholder meetings? Do they have projects involving buildings and/or their settings? Why not
seek our collaboration with regards timing and questions?
has engaged with clients, consultants, social enterprises, disabled people and members of diverse cultures/communities.
Steve has had particular experience of people's neuro-diverse needs.
Do you advise clients who
have premises? Why not seek our collaboration with regards the potential implications of their built environments for
both the employee and customer experience?
Steve's has worked
in collaboration with brand, graphic and marketing consultants, having expertise particularly relevant to both the internal
and external brand experience / perception.
Are you designing IT interfaces where there is an associated
built environment? Why not work with us to identify the optimum synergy between the user experience of electronic
and physical environments?
Steve's has worked in collaboration
with web/ programme designers and has expertise that is particularly relevant to the user experience, particularly where there
are associated built environments.
Are you designing graphics in a setting, to enable way-finding
or to inform visitors? Why not ask us to help you identify design strategies that take account of different needs?
Having worked with disabled people and particularly people with
learning and language difficulties, Steve is able to offer particularly valuable insights with regards to communication within
Are you producing signage and want to enable the client to optimize the user experience for
people with different needs? Why not ask us to add value through offering our collaborative insights?
Steve has advised Cardiff, UWE and others. He has a particular knowledge of symbols,
use of colour, other way-finding aids and introduced the Makaton Charity to the BSi regarding symbols development.
Are you seeking to enable inclusive use of landscape environments? Want to offer the client creative design
solutions that engage with different needs and expectations? Why not collaborate?
Landscape projects for which Steve has provided advise include play projects, visitor attractions, retail, urban
realms, transport interchanges, housing schemes, schools and universities.
Are you preparing a master
plan and would like to resolve potential user conflicts and anticipate both implications and opportunities with regards the
user experience? Why not seek our advice?
Steve has advised
CIHT with regards to Manual for Streets 2 and his experience includes: UWE's Frenchay Campus, Cardiff's Capital Square,
Pendleton in Salford, Heartlands in Cornwall and Sainsbury's.
Do you want your design to enable positive user experiences,
whilst also enabling your client to optimize their business value and anticipate their duties under the Equality Act?
Why not give us a call?
As an experienced architect himself, Steve
is very able to appreciate the aspirations, challenges, practicalities and requirements that come with practicing architecture.
Are you keen to optimise project value as a result of positive user experiences whilst evaluating project costs for
your client? Why not advise your client of the benefit of our advice?
Steve ‘s experience and expertise enables cost consultants, project teams and their clients to come to value
based decisions through anticipating what their user experiences are likely to be.
Are you looking at
existing premise or inheriting a new-build project? Why not advise you clients that we undertake user experience/access
audits and provide you and your client with our advice?
has extensive experience undertaking audits / assessments of existing buildings and delivering designs through production
information, on site and to completion.
Have you been asked to design a public art installation and are keen that your design is appreciated
for its inclusive qualities? Why not explore ideas with us?
brings his specialist knowledge through to a conceptual level around journeys, ergonomics, sound, sight, touch and psychology.
One of his projects involved therapeutic art in a drug detox facility.
Do you want to improve
awareness of how different spaces, furniture design, colour, contrast, patterns, lighting, acoustics, sound systems and ironmongery
affect users? Why not seek our advice?
Steve has worked
within an Interior Design department and provided user experience advice across a wide range of interior design subjects.
Are you advising clients and designers with regards the need for stakeholder engagement? Why not advise your
client and their team that we assist with access matters and with stakeholder engagement?
Steve has worked closely with planning consultants and has advised the BRE with regards to BREEAM assessments as
part of the BRE's Communities and Planning Expert Group.
You recognize that history is a continuum and that conservation
is best sustained through today's positive experiences? Why not explore how design, management and information can
Steve's assessments and projects, include
several listed buildings, a World Heritage site (Heartlands Cornwall) and numerous projects requiring an understanding of
conservation and user experiences.
Do you have environmental expertise but would like to
collaborate with someone with social expertise? Why not collaborate with us in order to offer your clients social sustainability
expertise as well?
Steve has advised the BRE with regards to its BREEAM
assessment tools and the Code for Sustainable Homes and the BSi with regards to a proposed European standard on social sustainability.
Have you and your client identified opportunities for inclusive design credits and are they seeking assistance in
order to achieve those credits? Why not advise your clients to seek our advice?
Steve has had particular involvement in aspects pertaining to social sustainability within BREEAM for communities
and is now a member of BRE Global's standing panel of experts
Do you want to evaluate the usability of
lifts, door controls, lighting, induction loops, sound field systems, controls and refuge communications? Why not ask
us help you identify the best solutions?
Much of Steve's
work has pertained to writing reports and providing advice pertinent to service engineering, lift engineering, lighting design,
acoustic consultancy and fire engineering.
You are steering project through the CDM regulations,
but recognize that this includes some particular health and safety needs that disabled people have? Why not encourage
the client to consult us?
CDM observations are a common bye-product
of Steve's work. He has also written a chapter on cognitive needs for Workplace Law Network's "Fire and
Disability 2008 - Special Report"